Refunds & Returns Policy
SLN Weather Systems
Last Updated: February 3, 2025
1. Eligibility for Returns & Refunds
- Customers may request a return or refund within 30 days from the date of delivery.
- The product must be unused, undamaged, and in its original packaging with all accessories and manuals included.
- A valid proof of purchase (invoice or order confirmation) is required for all returns.
- Returns will not be accepted if the product has been installed, modified, or tampered with.
2. Return & Refund Process
2.1 Initiating a Return
To request a return, customers must:
- Contact SLN Weather Systems at support@slnweathersystems.com or call +91 90327 29860 within 30 days of delivery.
- Provide a detailed reason for the return along with photographs or videos (if applicable).
- Await authorization and return instructions from SLN Weather Systems before shipping the item back.
2.2 Return Shipping
- Customers are responsible for return shipping costs, unless the return is due to a defective or incorrectly shipped product.
- All returns must be sent via a trackable courier service. SLN Weather Systems is not responsible for lost or undelivered return shipments.
2.3 Inspection & Approval
- Once received, the returned product will be inspected to verify compliance with return eligibility criteria.
- If the return is approved, a refund or replacement will be processed.
- If the return is denied, the customer will be notified, and the item may be returned at their expense.
3. Refunds
- Approved refunds will be issued to the original payment method within 7–14 business days after return approval.
- Refunds may be subject to a restocking fee (if applicable).
- Shipping fees paid at the time of purchase are non-refundable.
4. Non-Returnable & Non-Refundable Items
The following items are not eligible for return or refund:
- Used, installed, or damaged products.
- Customized or special-order items.
- Items returned without prior authorization.
- Products without original packaging, accessories, or missing components.
5. Damaged or Defective Products
- If a product is damaged upon delivery, customers must report it to SLN Weather Systems within 48 hours of receipt.
- To process a replacement or refund, customers must provide:
- Photographic or video evidence of the damage.
- A copy of the invoice or order confirmation.
- If the damage is verified, SLN Weather Systems will offer a replacement or full refund, including return shipping costs.
6. Order Cancellations
- Orders may be canceled within 24 hours of placement for a full refund.
- After the 24-hour window, cancellations will be subject to approval, and processing fees may apply.
- Orders that have already been shipped cannot be canceled and must be processed as a return.
7. Governing Law & Jurisdiction
- This Refunds & Returns Policy is governed by the laws of Telangana, Hyderabad, India.
- Any disputes arising from returns or refunds shall be exclusively resolved in the Regional Court of Hyderabad.
8. Policy Changes
- SLN Weather Systems reserves the right to modify this Refunds & Returns Policy at any time without prior notice.
- Any changes will be effective immediately upon posting on the Website.
- Continued use of SLN Weather Systems’ products or services constitutes acceptance of the revised policy.
9. Contact Information
For inquiries regarding refunds and returns, contact:
📧 Email: support@slnweathersystems.com
📞 Phone: +91 90327 29860
By purchasing from SLN Weather Systems, you acknowledge that you have read, understood, and agreed to this Refunds & Returns Policy.